Shipping & Delivery Policy

Last Updated: August 7, 2026

Thank you for shopping with StableWise. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking procedures, address requirements, and responsibilities for purchases made through https://stablewise.us.

StableWise sells supplies and accessories intended for horses, sheep, and goats. Product availability, package size, destination, carrier capacity, and warehouse location may affect fulfillment and delivery.

1. Shipping Destinations

StableWise ships to the destinations available for selection during checkout.

The availability of shipping to a particular country, state, territory, postal code, rural area, military address, post office box, or restricted location depends on the product, carrier, warehouse, and applicable shipping or import restrictions.

If we cannot ship an order to the address provided, we will contact you using the information associated with your order and provide an appropriate resolution, which may include cancellation and a refund.

2. Order Processing Time

Most orders are processed within 1–3 business days after payment and order verification.

Business days are Monday through Friday, excluding public holidays and days on which the applicable warehouse or carrier is not operating.

Processing may take up to 5 business days during:

• Holidays and promotional periods
• Periods of unusually high order volume
• Severe weather or transportation disruptions
• Product availability verification
• Address or payment verification
• Orders containing oversized, heavy, specialized, or separately sourced products

Processing time is separate from transit time. An order is considered shipped only after it has been transferred to the applicable carrier or logistics provider.

3. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation acknowledges that we received your order. It does not necessarily confirm final product availability, shipment, or acceptance if further payment, address, fraud-prevention, inventory, or order verification is required.

Please review your confirmation promptly and contact us if you notice an error in the product, quantity, variation, delivery address, or contact information.

4. Shipping Charges

StableWise generally charges:

Flat Shipping Fee: $6.90 per order

The shipping charge applicable to your purchase will be displayed during checkout before payment is completed.

The flat shipping fee may not apply where:

• A different shipping charge is clearly shown at checkout
• Expedited or optional premium shipping is selected
• The destination requires a special shipping arrangement
• A product is subject to an oversized, heavy-item, remote-area, or restricted-location surcharge that is disclosed before purchase
• A promotion provides free or reduced shipping

You will not be charged an undisclosed mandatory shipping fee after completing your order without being informed and given an appropriate choice.

Original shipping charges are generally non-refundable after shipment for preference-based returns. They may be refunded when required by law or when an order is canceled before shipment, not delivered, or returned because of a verified error attributable to StableWise, as further explained in our Return & Refund Policy.

5. Estimated Delivery Time

After processing and shipment, estimated transit times are generally:

United States: 5–10 business days

International Destinations: 10–20 business days

These estimates apply after the order has been processed and dispatched. Therefore, the estimated total time from order placement to delivery generally consists of:

Processing time + transit time

Delivery estimates are not guarantees unless a guaranteed delivery service is expressly identified during checkout.

The product page, checkout page, order confirmation, or shipping confirmation may provide a more specific estimate for a particular order. If different delivery information is displayed, the most specific information provided for that order will apply.

6. Factors That May Affect Delivery

Delivery may take longer because of circumstances such as:

• Carrier congestion or operational delays
• Severe weather or natural disasters
• Seasonal or holiday shipping volume
• Customs clearance or border inspections
• Transportation or labor disruptions
• Remote or rural delivery locations
• Incorrect or incomplete delivery information
• Security, fraud-prevention, or payment verification
• Product availability or warehouse transfer
• Oversized or heavy-package handling requirements
• Government restrictions or emergencies
• Events beyond our reasonable control

StableWise will make reasonable efforts to provide accurate estimates and communicate material delays when we become aware of them.

7. Shipping Confirmation and Tracking

When tracking information becomes available, we will send a shipping confirmation email to the email address associated with your order.

The message may include:

• The tracking number
• Carrier or logistics provider
• Tracking link
• Products included in the shipment
• Available delivery estimate

Tracking information may take approximately 2–5 days after dispatch to display an initial scan or movement. A temporary delay in tracking updates does not necessarily mean the package has not been shipped.

Some orders may use multiple logistics providers. In these cases, the tracking number or carrier shown during the early part of transit may change when the package is transferred to a local delivery carrier.

8. Shipping Carriers

Depending on the destination, product, warehouse, package dimensions, and available service, orders may be transported by carriers or logistics providers such as:

• USPS
• UPS
• FedEx
• DHL
• Regional or local delivery carriers
• International or cross-border logistics providers

The carriers listed above are examples only. StableWise may use another suitable carrier or logistics provider.

Customers generally cannot select a particular carrier unless that option is expressly offered during checkout.

9. Split Shipments

Orders containing multiple products may be divided into separate shipments when products are stored at different locations, require different packaging, or become available at different times.

Split shipments may:

• Arrive on different dates
• Use different carriers
• Have separate tracking numbers
• Be delivered in more than one package

You will not normally be charged an additional standard shipping fee solely because StableWise divides an order into multiple shipments after purchase.

A partial delivery does not necessarily mean that items are missing. Review the shipping confirmation and tracking information to determine whether other packages are still in transit.

10. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address during checkout, including, when applicable:

• Recipient’s full name
• Street address
• Apartment, suite, unit, barn, building, or gate number
• City
• State or province
• Postal or ZIP code
• Country
• Valid telephone number
• Delivery instructions reasonably required by the carrier

StableWise is not responsible for delays or failed delivery resulting from incorrect, incomplete, outdated, or undeliverable information supplied by the customer, except to the extent responsibility cannot be excluded under applicable law.

11. Address Changes and Order Modifications

If you need to change your shipping address or order information, contact us as soon as possible, preferably within 12 hours after placing the order.

Email: gtdkoteenoyr44@gmail.com

Phone: +1 (936) 260-5549

Address changes and order modifications are not guaranteed. Once an order has entered processing, been transferred to a supplier or warehouse, or been shipped, we may be unable to modify or redirect it.

StableWise is not responsible for an address change request that cannot be completed after processing or shipment has begun.

If an address change is approved, additional charges may apply when imposed by the carrier or required because of the new destination. We will inform you before collecting any additional amount.

12. Refused, Unclaimed, and Undeliverable Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address
• Refused delivery
• Failure to collect the package
• Repeated unsuccessful delivery attempts
• An inaccessible delivery location
• Failure to pay applicable customs duties or import charges
• Another issue outside our reasonable control

If the package is returned, we may offer:

• Reshipment after payment of applicable additional shipping costs
• Cancellation and an eligible refund after the returned package is received and inspected

Where permitted by law, the refund may exclude original shipping costs, return-to-sender fees, customs charges, and other reasonable costs resulting from the delivery failure.

Refusing delivery does not automatically qualify an order for a full refund and is not a substitute for following our authorized return procedure.

13. Delayed Shipments

Tracking estimates may change while a package is in transit. A package is not necessarily considered lost simply because it arrives later than the original estimate.

If tracking has not updated for an extended period or the estimated delivery date has passed, please:

1. Review the tracking information.
2. Allow for weekends, holidays, and carrier processing delays.
3. Contact the applicable carrier when carrier contact information is available.
4. Contact StableWise if the issue remains unresolved.

We will provide reasonable assistance and may open an inquiry with the carrier or logistics provider.

If we cannot ship within the time stated for your order, we will provide notice and available options as required by applicable law. Depending on the circumstances, these options may include agreeing to a revised shipping date or canceling the affected order for a refund.

14. Lost Packages

If a package appears to be lost in transit, contact us at gtdkoteenoyr44@gmail.com with your order number and tracking information.

We may need to:

• Review tracking records
• Confirm the delivery address
• Contact the carrier
• Open a carrier investigation
• Request a written statement or other reasonable information
• Allow the carrier a reasonable period to complete its investigation

If the carrier confirms that a package was lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

Do not submit multiple conflicting claims to StableWise, the carrier, the payment provider, and other parties without accurately disclosing existing claims or reimbursements.

15. Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package:

• Verify the delivery address on your order.
• Check entrances, porches, garages, parcel lockers, mailboxes, gates, barns, reception areas, and other safe locations.
• Ask household members, neighbors, employees, property managers, or building staff whether they accepted it.
• Review any delivery photograph or carrier notification.
• Allow until the end of the delivery day, as some carrier scans may appear before final placement.
• Contact the carrier for delivery details.
• Notify StableWise promptly if the package remains missing.

We will provide reasonable assistance and may request carrier confirmation or other relevant information before determining the available resolution.

A delivered tracking status does not automatically eliminate any rights that cannot be waived under applicable law. However, a refund or replacement is not automatically guaranteed solely because a customer reports that a package cannot be located after confirmed delivery.

16. Theft After Delivery

Customers should provide a secure and accessible delivery location.

When tracking and carrier records reasonably confirm delivery to the address provided, theft, disappearance, or damage occurring after delivery may need to be reported to the carrier, property manager, local authorities, insurer, or other appropriate party.

StableWise will provide reasonable supporting information when available but cannot guarantee a refund or replacement for a package stolen after confirmed delivery unless required by applicable law or protection expressly included with the order.

17. Damaged Packages and Products

Inspect your shipment promptly after delivery.

If a product arrives damaged, defective, incomplete, or materially different from what was ordered, contact us within 7 calendar days after delivery whenever reasonably possible.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs of any visible package damage
• A description of the problem
• Video evidence when needed to show a functional defect

Keep the product, packaging, labels, manuals, accessories, and shipping materials until we complete our review.

Do not discard, repair, alter, install, use, or return a damaged product before receiving instructions. Depending on the verified circumstances, we may offer replacement parts, a replacement product, a partial refund, a full refund, or another appropriate remedy.

18. Oversized and Heavy Products

Certain horse, sheep, or goat supplies may be oversized, heavy, or require special handling.

For these products:

• Delivery may require additional processing or transit time.
• The carrier may require a signature or delivery appointment.
• Delivery may be limited to the address, curb, entrance, or another location specified by the carrier.
• Customers may be responsible for arranging assistance to move the package after delivery.
• Remote-area or special-handling restrictions may apply if disclosed before purchase.

Unless expressly stated otherwise, assembly, installation, placement, unpacking, and removal of old equipment are not included with standard delivery.

Review the applicable product page and delivery communications before purchase.

19. Rural, Farm, Stable, and Restricted-Access Deliveries

Customers ordering for delivery to a farm, stable, ranch, rural property, or other restricted-access location should provide a complete deliverable address and any reasonably necessary instructions.

The carrier may be unable to:

• Enter private property
• Open gates
• Travel on unpaved or unsafe roads
• Enter animal enclosures
• Deliver to unattended livestock areas
• Contact the recipient if the provided telephone number is invalid

Keep animals secured and ensure that the delivery area is safe and reasonably accessible. StableWise does not control the carrier’s safety and access requirements.

20. Signature Requirements

Some shipments may require an adult or recipient signature because of:

• Product value
• Package size
• Destination
• Carrier requirements
• Fraud-prevention measures

If a signature is required, the customer is responsible for ensuring that an eligible person is available to accept delivery or for arranging an available carrier-approved alternative.

Failure to sign for or collect a package may result in delay, return-to-sender charges, or additional reshipping costs.

21. International Shipping

International shipping is available only for destinations and products accepted during checkout.

International customers are responsible for confirming that products may be lawfully imported, possessed, and used in the destination country.

International orders may be subject to:

• Import duties
• Value-added tax
• Customs charges
• Brokerage fees
• Inspection fees
• Local handling charges
• Product or material restrictions
• Customs delays

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

StableWise does not control the amount of government or carrier-imposed import charges and cannot predict them in advance.

22. Customs Delays and Import Refusals

Customs authorities may inspect, delay, hold, reject, confiscate, or return a shipment.

StableWise is not responsible for customs processing times or actions taken by government authorities, except to the extent responsibility cannot be excluded under applicable law.

If an international shipment is returned because the customer failed to pay import charges, provide requested information, or comply with destination-country requirements, any eligible refund may exclude shipping charges, return costs, duties, taxes, and other amounts permitted by law.

23. Shipping Restrictions

Some products may be unavailable for delivery to certain locations because of:

• Carrier limitations
• Package size or weight
• Agricultural or biosecurity regulations
• Material restrictions
• Import or export controls
• Local animal-care or equipment rules
• Supplier or warehouse restrictions

If an ordered product cannot legally or practically be shipped to the selected destination, we may cancel the affected product or order and issue the appropriate refund.

Customers remain responsible for determining whether possession and use of a product are lawful and appropriate in their location.

24. Order Cancellations Before Shipment

Contact us as soon as possible if you wish to cancel an order.

Cancellation requests are not guaranteed because orders may enter processing shortly after purchase. If the order has already been processed, transferred to a warehouse, packed, or shipped, cancellation may no longer be possible.

If cancellation is approved before shipment, the applicable refund will be issued to the original payment method.

If the order has already shipped, you may request a return after delivery if the product qualifies under our Return & Refund Policy.

Nothing in this section limits cancellation or refund rights that cannot legally be waived, including rights that may apply when an order cannot be shipped within the stated or legally required time.

25. Events Beyond Our Reasonable Control

StableWise is not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, epidemics, labor disputes, transportation interruptions, carrier failures, customs action, government restrictions, war, civil unrest, infrastructure outages, or similar events.

This provision does not eliminate obligations or consumer remedies that cannot lawfully be excluded.

We will make reasonable efforts to communicate material disruptions and provide the options required by applicable law.

26. Relationship With Other Store Policies

This Shipping & Delivery Policy should be read together with our:

• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Contact Information

If a product page or checkout page provides a specific shipping term for a particular purchase, that specific term will apply to the extent it does not conflict with applicable law.

27. Changes to This Policy

We may update this Shipping & Delivery Policy to reflect changes in our services, carriers, fees, operations, or legal obligations.

The policy in effect when an order was placed will generally apply to that order unless a later version provides more favorable terms or applicable law requires otherwise.

The “Last Updated” date at the top identifies the current version.

28. Contact Information

For questions about processing, tracking, delivery, or a shipping problem, contact:

StableWise
Website: https://stablewise.us
Email: gtdkoteenoyr44@gmail.com
Phone: +1 (936) 260-5549

Business Operator:

STOREVIA LIMITED
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address above is not a return address or public pickup location unless StableWise expressly confirms otherwise in writing.