Contact information
Contact Us
We’re Here to Help
If you have questions about an order, product, delivery, return, refund, or store policy, please contact the StableWise customer support team using the information below.
To help us respond efficiently and maintain an accurate record of your inquiry, email is our recommended contact method.
Customer Support
Email: gtdkoteenoyr44@gmail.com
Phone: +1 (936) 260-5549
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used to place the order
- A brief description of your question or concern
- Relevant photographs, if your inquiry concerns a damaged, defective, incorrect, or incomplete item
Please do not send passwords, complete payment card numbers, bank details, or other sensitive financial information by email or telephone.
Response Time
We aim to respond to most customer inquiries within 1–2 business days, Monday through Friday, excluding public holidays. Response times may be longer during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.
Submitting multiple messages about the same issue may delay our ability to review and respond to your request. Please reply within the same email thread whenever possible.
Official Website
Website: https://stablewise.us
For your security, please communicate with us only through the contact information published on our official website. StableWise will never ask you to provide your full payment card number, account password, or online banking credentials by email or telephone.
Business Information
Store Name: StableWise
Website: https://stablewise.us
Business Operator: STOREVIA LIMITED
Business Type: Online Retail Store
Product Focus: Supplies and accessories for horses, sheep, and goats
Customer Support Email: gtdkoteenoyr44@gmail.com
Customer Support Phone: +1 (936) 260-5549
Business Address:
STOREVIA LIMITED
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong
StableWise is an online-only retail store. The business address shown above is provided for business and legal correspondence and is not a physical retail location, customer service center, or public pickup location.
Returns and Deliveries to Our Business Address
Do not send returns, exchanges, packages, or other merchandise to the business address listed above unless our customer support team has provided written authorization and confirmed the applicable return address.
The correct return location may differ depending on the product, supplier, warehouse, order destination, and reason for return. Packages sent without prior authorization, or sent to an incorrect address, may be refused, delayed, lost, or returned to the sender.
Before returning any product, please review our Refund Policy and contact customer support for instructions. Listing our business address on this page does not constitute authorization to return merchandise to that address.
Order Changes and Cancellations
If you need to request an order change or cancellation, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.
Any approved cancellation, return, replacement, or refund remains subject to the applicable terms stated in our Refund Policy, Shipping Policy, and Terms of Service.
Product and Animal-Care Inquiries
StableWise sells supplies and accessories intended for horses, sheep, and goats. Product information provided on our website or by our customer support team is for general informational and shopping-assistance purposes only.
StableWise does not provide veterinary, medical, nutritional, animal-training, farriery, or other professional advice. Our customer support team cannot diagnose an animal’s condition, recommend medical treatment, or respond to animal-health emergencies.
Always review the product description, measurements, materials, warnings, included instructions, and compatibility information before purchasing or using a product. Suitability may vary according to the animal’s species, breed, age, size, health, behavior, environment, and intended use.
If an animal is ill, injured, in distress, or experiencing a suspected emergency, discontinue use of the product when appropriate and promptly contact a qualified veterinarian or other suitably licensed professional in your area.
Policy Questions
The policies published on stablewise.us form part of the terms governing purchases made through our store. For information about shipping, order processing, cancellations, returns, refunds, privacy, or website use, please review the applicable policy page before placing an order.
If you have questions about how a policy applies to your order, contact us before making a purchase or taking further action.
Legal and Business Correspondence
Formal business or legal correspondence may be sent to:
STOREVIA LIMITED
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong
Email: gtdkoteenoyr44@gmail.com
Please clearly identify the purpose of the correspondence and include accurate contact information so that we can respond when appropriate.