Return & Refund Policy

Last Updated: August 7, 2026

Thank you for shopping with StableWise. We want our return and refund process to be clear and fair. This Return & Refund Policy explains the conditions, procedures, time limits, and responsibilities that apply to purchases made through https://stablewise.us.

Please review this policy before making a purchase or returning an item.

1. Return Eligibility

Unless an exception stated in this policy applies, you may request a return within 30 days after the date your order is shown as delivered.

To qualify for a return, the product must meet all of the following conditions:

The return request is submitted within 30 days after delivery.
The product is unused, unworn, unwashed, uninstalled, and in substantially the same condition in which it was received.
The product is free from dirt, animal hair, odors, stains, moisture, manure, feed residue, chemicals, or other contamination.
All original packaging, labels, tags, manuals, accessories, components, and included items are returned.
The product has not been altered, assembled, modified, cut, personalized, or damaged after delivery.
Valid proof of purchase from StableWise is provided.
The return is authorized by our customer support team before it is shipped.

Products returned in a used, incomplete, damaged, unsanitary, or materially altered condition may be rejected or may qualify only for a reduced refund when permitted by applicable law.

Approval of a return request does not automatically guarantee a refund. All returned products are subject to inspection after they reach the authorized return location.

2. Return Request Deadline

A return request must be submitted within 30 calendar days after the delivery date shown by the applicable shipping carrier.

If approved, the return must be shipped within 7 calendar days after we issue the return authorization and return instructions. The carrier acceptance date shown on the tracking record will normally be used to determine whether the return was shipped on time.

Requests submitted after the applicable deadline may be declined unless otherwise required by law.

3. How to Request a Return

Before sending any product back, contact us at:

Email: gtdkoteenoyr44@gmail.com

Please include:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return
Clear photographs or video when the product is damaged, defective, incorrect, incomplete, or materially different from its description

If the return is approved, we will provide return authorization and instructions, including the applicable return address.

Do not return merchandise to the business address listed on our website unless our customer support team expressly instructs you to do so in writing. Our business address is not necessarily the applicable return warehouse.

Returns sent without prior authorization, sent to an incorrect address, sent after the deadline, or sent cash on delivery may be refused and may not qualify for a refund.

4. Return Shipping Costs

If you are returning a product because you changed your mind, ordered the wrong item or size, no longer need the product, or made an ordering error, you are responsible for the return shipping cost.

If we verify that the product was damaged upon arrival, materially defective, incomplete, or different from the item ordered, StableWise will provide an appropriate resolution and, when applicable, cover or reimburse reasonable return shipping costs according to the instructions we provide.

We do not reimburse expedited, premium, unauthorized, or unnecessarily expensive return shipping services unless we approved the expense in writing before shipment.

Unless otherwise required by law, original shipping charges are non-refundable for preference-based returns. Original shipping charges will be refunded when required by law or when the return results from a verified error attributable to StableWise.

5. Return Shipping Requirements

Customers must:

Follow the return instructions provided by StableWise.
Pack the product securely to prevent damage in transit.
Include all original components and accessories.
Use a trackable shipping service.
Retain the shipping receipt and tracking information until the return is completed.
Avoid placing shipping labels directly on the product’s retail packaging unless instructed otherwise.

For customer-paid returns, the customer remains responsible for the package until it is delivered to the authorized return location. StableWise is not responsible for unauthorized returns or returned packages that are lost, misdirected, damaged, or delivered to an incorrect address.

Purchasing shipping insurance is recommended for higher-value returns.

6. Products That Cannot Normally Be Returned

Unless the product was delivered damaged, defective, incorrect, incomplete, or applicable law requires otherwise, the following products are not eligible for preference-based returns:

Gift cards
Clearance or final-sale products clearly identified as such before purchase
Personalized, engraved, customized, made-to-order, or specially configured products
Products that have been used, worn, washed, installed, assembled, altered, or modified
Products damaged through misuse, neglect, improper installation, improper maintenance, normal wear, or animal-related damage after delivery
Products contaminated by animal hair, bodily fluids, manure, chemicals, dirt, pests, odors, moisture, mold, or other unsanitary materials
Opened consumable, ingestible, nutritional, medicinal, hygiene-sensitive, or perishable products
Products with removed labels, serial numbers, hygiene seals, or safety seals
Products missing original parts, packaging, manuals, accessories, or included items
Products that cannot be resold for health, hygiene, biosecurity, or safety reasons

These exclusions do not limit any non-waivable rights available to you under applicable consumer-protection law.

7. Animal-Used and Contaminated Products

Because StableWise sells supplies and accessories for horses, sheep, and goats, returned products must be safe for our staff, carriers, warehouse personnel, and other customers to handle.

Products that have been placed on or used by an animal, installed in an animal enclosure, exposed to animal waste, or contaminated with animal hair, saliva, bodily fluids, feed, chemicals, parasites, pests, or strong odors may not be returnable for reasons related to hygiene, safety, and biosecurity.

If a product becomes defective during initial use, contact us before cleaning, repairing, discarding, or returning it. We may request photographs, video, measurements, batch information, packaging details, or other evidence to evaluate the claim.

Do not send a contaminated or potentially hazardous product unless we specifically authorize the return and provide appropriate instructions.

8. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days after delivery whenever reasonably possible. Prompt notice helps us investigate the issue with the supplier, warehouse, or carrier.

Please provide:

Your order number
A description of the issue
Photographs of the product
Photographs of the shipping package and label
Photographs of any damage to the packaging
Video evidence when necessary to demonstrate a functional defect
Any other reasonably requested information

Keep the product, packaging, labels, manuals, accessories, and shipping materials until we complete our review.

Depending on the circumstances and applicable law, we may offer:

Replacement parts
A replacement product
A partial refund
A full refund
Return instructions for further inspection
Another appropriate remedy agreed upon with you

Do not discard, repair, alter, install, or return the product before receiving instructions, as doing so may prevent us from verifying the issue.

9. Damage Caused After Delivery

StableWise is not responsible for damage or performance problems caused by:

Normal wear and tear
Animal chewing, kicking, rubbing, pulling, trampling, or other animal behavior
Improper sizing or product selection
Improper assembly, installation, adjustment, storage, cleaning, or maintenance
Failure to follow product instructions or safety warnings
Unauthorized repairs or modifications
Use with an incompatible animal, structure, tool, accessory, or environment
Accidents, neglect, abuse, weather exposure, water damage, fire, or external events
Commercial use beyond a product’s stated specifications

This section does not exclude liability or remedies that cannot lawfully be excluded.

10. Refund Review and Inspection

After an authorized return is delivered, we will inspect the product and determine whether it satisfies this policy.

Please allow a reasonable inspection period. The time required may vary depending on the product, warehouse, condition, claim, and information provided.

We will notify you by email when the return has been reviewed and whether the refund has been approved, partially approved, or declined.

If a return does not meet the stated conditions, we may, to the extent permitted by law:

Decline the refund
Issue a partial refund reflecting loss in value
Request additional information
Arrange for the product to be returned to you at your expense

We will explain the principal reason if a refund is reduced or declined.

11. Approved Refunds

Approved refunds will normally be issued to the original payment method used for the purchase. Refunds cannot generally be transferred to a different card, bank account, person, or payment method.

After approval, we aim to initiate the refund within 5–10 business days. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Shipping charges, duties, taxes, and third-party fees will be refunded only when required by applicable law or expressly stated in this policy.

If the original payment method is no longer available, contact us. Any alternative resolution will depend on payment-provider requirements, identity verification, applicable law, and our ability to verify the original transaction.

12. Partial Refunds

Where permitted by law, a partial refund may be issued when a returned product:

Shows signs of handling beyond what is reasonably necessary to inspect it
Is returned with damaged or missing packaging
Is missing accessories, components, labels, manuals, or included items
Has decreased in value because of use, damage, contamination, alteration, or improper packaging
Is otherwise returned in a condition that does not fully meet this policy

We will not make an undisclosed deduction solely as a penalty. Any reduction will be based on the condition of the returned product, missing contents, diminished value, or other reasonably documented loss.

13. Exchanges and Replacements

We do not guarantee direct exchanges for preference-based reasons.

If you would like a different product, model, size, or variation, you may need to return the eligible original product and place a new order.

For a verified damaged, defective, incorrect, or incomplete product, we may offer a replacement or replacement parts. Replacement availability is not guaranteed. If an appropriate replacement is unavailable, another remedy, including a refund when applicable, may be offered.

A replacement does not restart or extend the original return period except where required by law or expressly confirmed by StableWise in writing.

14. Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

You may request cancellation within 12 hours after purchase, but cancellation is not guaranteed. Orders may enter processing or fulfillment shortly after they are submitted.

If an order has already been processed, transferred to a supplier or warehouse, packed, or shipped, we may be unable to cancel it. After delivery, you may request a return if the product qualifies under this policy.

If we approve a cancellation before shipment, the refund will be issued to the original payment method. Processing times imposed by your financial institution may still apply.

Your legal rights regarding an unshipped or materially delayed order are not limited by this section.

15. Refused, Unclaimed, or Undeliverable Packages

If a package is returned because of:

An incorrect or incomplete shipping address provided at checkout
Refusal of delivery
Failure to collect or claim the package
Repeated unsuccessful delivery attempts
Failure to pay applicable import duties or taxes
Another circumstance outside our reasonable control

we may offer reshipment after receiving the returned package. Additional shipping charges may apply.

Alternatively, where appropriate, we may refund the eligible product price after deducting non-refundable shipping charges and other actual costs permitted by law.

Refusing a shipment does not automatically qualify the order for a full refund and is not a substitute for following the authorized return process.

16. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or shipment has begun.

StableWise is not responsible for loss, delay, failed delivery, or additional costs resulting from incorrect or incomplete information supplied by the customer, except to the extent responsibility cannot be excluded under applicable law.

17. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm the shipping address on your order.
Check entrances, porches, parcel lockers, mailrooms, reception areas, garages, and other safe locations.
Ask household members, neighbors, property managers, or building staff whether they accepted it.
Contact the shipping carrier for delivery details.
Notify StableWise promptly if the package remains missing.

We will provide reasonable assistance when possible, but a carrier’s delivered status does not automatically establish eligibility for an immediate refund. We may need to review tracking records, delivery confirmation, address information, carrier findings, and other relevant evidence.

Nothing in this section limits rights that cannot be waived under applicable law.

18. International Returns, Customs, and Import Charges

For international orders, customers are responsible for complying with applicable import requirements and paying any customs duties, import taxes, brokerage fees, and related charges unless otherwise stated at checkout.

For preference-based returns:

Return shipping costs are the customer’s responsibility.
Customs duties, import taxes, brokerage charges, and similar government or third-party fees are generally non-refundable by StableWise.
The customer is responsible for any return-related customs documentation and charges.

If a return results from a verified error by StableWise, contact us before returning the product so we can provide instructions and determine the appropriate treatment of reasonable return costs.

19. Chargebacks and Payment Disputes

We encourage you to contact StableWise before initiating a payment dispute so we have an opportunity to investigate and resolve the matter.

Initiating a payment dispute does not remove your obligation to return merchandise when a return is required and legally permitted. We may provide the payment provider with order confirmations, communications, tracking information, delivery records, policy acceptance records, and other relevant evidence.

This section does not prevent you from exercising any lawful right to dispute a charge.

20. Policy Abuse and Fraud

StableWise may decline a return, refund, or replacement request when reasonably supported evidence indicates fraud, policy abuse, intentional damage, false statements, shipment manipulation, substitution of products, repeated excessive claims, or return of a product different from the one purchased.

We may request reasonable identity, order, product, serial number, photographic, video, shipping, or delivery verification before approving a claim.

Any review or restriction will be applied in accordance with applicable law and will not eliminate consumer rights that cannot legally be waived.

21. Changes to This Policy

We may revise this Return & Refund Policy to reflect changes in our operations, products, services, or legal obligations.

The version in effect when an order was placed will generally apply to that order unless a later version provides more favorable terms or applicable law requires otherwise.

The “Last Updated” date at the top of this page identifies the most recent revision.

22. Contact Information

For return, refund, cancellation, or replacement questions, contact:

StableWise
Website: https://stablewise.us
Email: gtdkoteenoyr44@gmail.com
Phone: +1 (936) 260-5549

Business Operator:

STOREVIA LIMITED
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address above is not a return address unless our customer support team expressly confirms otherwise in writing.