Privacy policy

Last Updated: August 7, 2026

This Privacy Policy explains how StableWise collects, uses, discloses, retains, and protects personal information when you visit, use, or make a purchase through https://stablewise.us, communicate with us, or otherwise interact with our services.

StableWise is operated by STOREVIA LIMITED. For purposes of applicable data-protection law, STOREVIA LIMITED is generally the business or controller responsible for the personal information described in this policy, except where another party acts as an independent controller.

Please read this Privacy Policy carefully. If a provision of our Terms of Service conflicts with this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy will control for that subject.

1. Business and Contact Information

Store Name: StableWise

Website: https://stablewise.us

Business Operator: STOREVIA LIMITED

Email: gtdkoteenoyr44@gmail.com

Phone: +1 (936) 260-5549

Business Address:

STOREVIA LIMITED
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The address above is provided for business, legal, and privacy-related correspondence. It is not a merchandise return address unless StableWise expressly confirms otherwise in writing.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The StableWise website
  • Online checkout
  • Customer accounts
  • Order and payment activity
  • Customer-support communications
  • Email and marketing communications
  • Cookies and similar technologies
  • Reviews, surveys, and other submissions
  • Shipping, returns, refunds, and fraud-prevention processes
  • Other interactions with StableWise

It does not control the independent privacy practices of third-party websites, services, or businesses that are not operated by StableWise.

3. Meaning of Personal Information

“Personal information,” also called “personal data” under some laws, means information that identifies, relates to, describes, or can reasonably be linked to an individual or household.

Personal information generally does not include:

  • Lawfully available public information
  • Aggregated information that cannot reasonably identify an individual
  • Information that has been de-identified in accordance with applicable law

The precise definition depends on the law applicable to you.

4. Personal Information We Collect

Depending on how you interact with StableWise, we may collect the following categories of information.

Contact Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Country, state, province, city, and postal code
  • Delivery instructions

Account Information

  • Account username or email
  • Encrypted or hashed password credentials
  • Account preferences
  • Saved addresses
  • Wishlist or saved-product information
  • Communication preferences
  • Account activity

We do not normally have access to your readable account password.

Order and Commercial Information

  • Products viewed
  • Products added to a cart or wishlist
  • Products purchased
  • Order number
  • Purchase date
  • Transaction amount
  • Discounts
  • Shipping method
  • Order status
  • Returns, refunds, replacements, cancellations, and exchanges
  • Previous transactions
  • Product preferences and interests

Payment Information

Payment providers may collect or process:

  • Payment card details
  • Billing information
  • Payment method
  • Transaction identifier
  • Payment authorization
  • Payment status
  • Fraud-prevention information

StableWise does not necessarily receive or store complete payment card numbers or bank credentials. Payment information is generally processed by payment providers under their own privacy terms and security requirements.

Communications

We may collect information contained in:

  • Customer-support emails
  • Telephone inquiries
  • Return or refund requests
  • Product questions
  • Complaints
  • Reviews
  • Survey responses
  • Photographs and videos
  • Other communications sent to us

Device and Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Internet-service information
  • Language and time-zone settings
  • Cookie identifiers
  • Device identifiers
  • Network information
  • Approximate location derived from an IP address
  • Website error and diagnostic information

Website Usage Information

  • Pages viewed
  • Links clicked
  • Searches performed
  • Products viewed
  • Time and date of visits
  • Referring website
  • Shopping-cart activity
  • Checkout activity
  • Interaction with advertisements and marketing communications
  • Navigation and session information

Security and Fraud-Prevention Information

  • Payment and order risk indicators
  • Login and account-security events
  • IP and device reputation
  • Suspected fraudulent activity
  • Chargeback information
  • Identity or authorization information reasonably required to verify a transaction or privacy request

Submitted Content

If you submit a review, photograph, video, testimonial, comment, or other content, we may collect the submitted content and information associated with it.

Do not submit personal information about another person unless you have permission to do so.

5. Information We Do Not Intentionally Request

StableWise does not normally require customers to provide:

  • Government identification numbers
  • Complete bank-account credentials
  • Online banking passwords
  • Complete payment card numbers by email
  • Medical records
  • Detailed information about race, religion, sexual orientation, or political beliefs
  • Precise geolocation
  • Biometric identifiers

Do not send unnecessary sensitive information through email, telephone, reviews, or other unsecured channels.

If limited sensitive information is required for fraud prevention, legal compliance, or identity verification, we will request only what is reasonably necessary and handle it in accordance with applicable law.

6. Sources of Personal Information

We may collect personal information:

Directly From You

For example, when you:

  • Place an order
  • Create or use an account
  • Contact customer support
  • Request a return or refund
  • Submit a review
  • Subscribe to marketing
  • Exercise a privacy right
  • Otherwise provide information to us

Automatically

We may collect information automatically through:

  • Cookies
  • Pixels
  • Tags
  • Local storage
  • Analytics tools
  • Server logs
  • Advertising technologies
  • Similar technologies

From Service Providers

We may receive information from providers involved in:

  • Website hosting
  • Payment processing
  • Fraud prevention
  • Order fulfillment
  • Shipping
  • Customer support
  • Analytics
  • Advertising
  • Email delivery

From Business Partners and Other Third Parties

We may receive information from:

  • Advertising and marketing partners
  • Social-media platforms
  • Shipping carriers
  • Payment providers
  • Fraud-prevention providers
  • Publicly available sources
  • Persons authorized to act for you

7. How We Use Personal Information

We may use personal information for the purposes described below.

Providing Products and Services

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Send order and tracking updates
  • Maintain customer accounts
  • Process returns, refunds, replacements, and cancellations
  • Respond to product and order questions
  • Provide customer support
  • Maintain transaction records

Personalizing and Improving the Store

  • Remember preferences and cart contents
  • Recommend relevant products
  • Understand website use
  • Improve navigation, content, products, and services
  • Diagnose technical problems
  • Measure store performance
  • Develop new features

Marketing and Advertising

Subject to applicable law and your choices, we may:

  • Send promotional emails
  • Display advertisements
  • Measure advertising effectiveness
  • Understand responses to campaigns
  • Personalize marketing
  • Use information about website activity to provide interest-based advertising

Security and Fraud Prevention

  • Authenticate customers and accounts
  • Detect suspicious transactions
  • Prevent fraud, abuse, and unauthorized access
  • Investigate payment disputes and chargebacks
  • Protect the security of customers and the website
  • Enforce our policies
  • Protect legal rights and safety

Communication

  • Respond to inquiries
  • Provide service notices
  • Send transactional communications
  • Notify you of material policy or account changes
  • Request information necessary to resolve an order issue

Legal and Regulatory Purposes

  • Comply with legal obligations
  • Maintain tax and accounting records
  • Respond to valid legal processes
  • Establish, exercise, or defend legal claims
  • Investigate potential violations
  • Cooperate with lawful regulatory or government requests
  • Protect customers, StableWise, and others

8. Legal Bases for Processing

Where laws such as the United Kingdom or European Economic Area data-protection laws apply, we may rely on the following legal bases:

Performance of a Contract

We process information when necessary to:

  • Process an order
  • Collect payment
  • Deliver products
  • Provide customer support
  • Manage returns and refunds
  • Perform our agreement with you

Legitimate Interests

We may process information for legitimate business interests, including:

  • Operating and improving the store
  • Preventing fraud
  • Protecting network and account security
  • Understanding store performance
  • Maintaining business records
  • Providing relevant customer service
  • Establishing or defending legal claims

We consider the potential impact on your rights before relying on legitimate interests.

Consent

We may rely on consent for:

  • Certain optional cookies
  • Certain marketing communications
  • Certain advertising activities
  • Other processing requiring consent by law

You may withdraw consent at any time. Withdrawal does not affect processing lawfully performed before withdrawal.

Legal Obligation

We may process information to comply with tax, accounting, consumer-protection, data-protection, court, regulatory, and other legal obligations.

Protection of Vital Interests

In limited circumstances, we may process information where reasonably necessary to protect a person’s life or physical safety.

9. Cookies and Similar Technologies

StableWise and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate the website
  • Maintain a shopping cart
  • Remember account and language preferences
  • Enable checkout
  • Maintain security
  • Prevent fraud
  • Analyze traffic and performance
  • Measure advertising
  • Personalize content and advertisements

Cookies may be:

  • Strictly necessary cookies, required for essential website functions
  • Functional cookies, used to remember choices and preferences
  • Analytics cookies, used to understand website performance
  • Advertising cookies, used to measure or personalize advertising

Where required, we will request consent before using non-essential cookies.

You may manage optional cookies through available website controls, browser settings, or legally recognized privacy signals. Blocking cookies may affect login, cart, checkout, and other functions.

10. Marketing Communications

We may send promotional emails when permitted by law.

You may unsubscribe by:

After unsubscribing, you may continue to receive non-promotional communications concerning:

  • Orders
  • Payments
  • Delivery
  • Returns
  • Refunds
  • Account security
  • Privacy requests
  • Important service or legal notices

We do not send marketing text messages without any consent required by applicable law.

11. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes.

E-Commerce Platform

Our store is powered by Shopify, which provides website, checkout, account, commerce, security, and related technology.

Payment Providers

Payment processors, card networks, banks, and fraud-prevention providers may process information to authorize payments, detect fraud, handle disputes, and issue refunds.

Suppliers, Warehouses, and Fulfillment Providers

We may provide order and delivery information to parties that store, prepare, package, or fulfill products.

Shipping and Logistics Providers

We may disclose names, addresses, telephone numbers, order details, and delivery instructions to carriers, postal services, customs agents, and logistics providers.

Technology and Business-Service Providers

We may use providers for:

  • Hosting
  • Cloud storage
  • Customer support
  • Email delivery
  • Analytics
  • Security
  • Fraud prevention
  • Accounting
  • Legal services
  • Technical support

Advertising and Marketing Partners

Subject to applicable law and your choices, we may disclose identifiers, device information, website activity, and commercial information to advertising and marketing partners.

Certain disclosures may be considered a “sale,” “sharing,” or targeted advertising under some U.S. state laws, even if no money is exchanged.

Legal and Regulatory Recipients

We may disclose information:

  • To comply with applicable law
  • In response to valid legal process
  • To protect rights, property, or safety
  • To investigate fraud or illegal activity
  • To enforce agreements and policies

Business Transfers

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, insolvency, or sale of all or part of a business, subject to applicable law.

At Your Direction

We may disclose information when you request, direct, or consent to the disclosure.

12. Relationship With Shopify

StableWise uses Shopify to provide the online store and related services.

Information submitted through StableWise may be transmitted to and processed by Shopify and Shopify’s service providers in countries other than your country of residence.

Shopify may process information on our behalf to provide hosting, checkout, security, analytics, account, and commerce functions.

Shopify may also process certain information as an independent controller for its own authorized purposes or enhanced services. Requests relating solely to Shopify’s independent processing may need to be directed to Shopify.

You can learn more and access Shopify’s privacy controls at:

https://privacy.shopify.com/en

Shopify’s privacy practices are governed by its own privacy documentation.

13. Sale, Sharing, and Targeted Advertising

StableWise does not sell personal information for money in the ordinary meaning of the word “sell.”

However, our use of advertising, analytics, or marketing technologies may involve disclosures of:

  • Identifiers
  • Device information
  • Internet or website activity
  • Commercial information
  • Advertising interaction information
  • Inferences regarding product interests

Under certain U.S. state laws, these disclosures may be considered:

  • A sale of personal information
  • Sharing for cross-context behavioral advertising
  • Processing for targeted advertising

Depending on your place of residence, you may opt out through our Your Privacy Choices page, available website privacy controls, or by contacting us.

StableWise does not knowingly sell or share sensitive personal information for the purpose of inferring characteristics about an individual.

14. Personal Information Disclosed During the Previous 12 Months

Depending on the services used during the preceding 12 months, StableWise may have disclosed the following categories for operational business purposes:

  • Identifiers and contact information
  • Customer-record information
  • Commercial and transaction information
  • Internet and network activity
  • Device and technical information
  • Approximate location derived from an IP address
  • Customer-support communications
  • Fraud-prevention and security information

Recipients may have included:

  • Shopify
  • Payment providers
  • Suppliers and fulfillment providers
  • Shipping carriers
  • Technology providers
  • Analytics providers
  • Advertising partners
  • Professional advisers
  • Government or legal recipients where required

StableWise may also have shared identifiers, internet activity, device information, commercial information, or related inferences with advertising partners in a manner that may be legally characterized as sale, sharing, or targeted advertising.

15. Global Privacy Control

If your browser sends a legally recognized Global Privacy Control signal, we will treat it as a request to opt out of sale, sharing, or targeted advertising for that browser and device, as required by applicable law.

If we can reasonably associate the signal with a customer account and applicable law requires broader application, we may apply the request to that account.

You may need to enable the signal separately on each browser and device.

Other general “Do Not Track” signals may not be recognized because no single standard applies to all such signals. This does not affect our obligation to recognize a legally required universal opt-out mechanism.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Fulfill orders
  • Maintain accounts
  • Provide customer support
  • Process returns, refunds, and warranties
  • Maintain tax, accounting, and transaction records
  • Prevent fraud and abuse
  • Resolve disputes
  • Enforce agreements
  • Comply with law
  • Establish or defend legal claims

Retention periods vary depending on:

  • Type and sensitivity of information
  • Nature of the transaction
  • Legal and accounting requirements
  • Fraud and security needs
  • Limitation periods
  • Whether an account remains active
  • Whether a dispute or claim exists

When information is no longer reasonably required, we may delete, anonymize, or securely isolate it.

Information may remain temporarily in backup systems until deleted or overwritten through normal backup cycles.

17. Data Security

StableWise uses reasonable administrative, technical, and organizational measures intended to protect personal information.

These measures may include:

  • Access controls
  • Encrypted transmission
  • Account authentication
  • Service-provider controls
  • Fraud monitoring
  • Security updates
  • Data minimization
  • Internal access limitations

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

You should:

  • Use a strong and unique password
  • Keep account credentials confidential
  • Avoid sending sensitive information through unsecured channels
  • Notify us promptly of suspected unauthorized activity
  • Confirm that communications originate from official StableWise contact information

18. International Data Transfers

StableWise is operated by a Hong Kong company and uses service providers that may operate in the United States, Canada, Hong Kong, the United Kingdom, the European Economic Area, and other countries.

Your personal information may therefore be transferred to, stored in, or processed in a country other than the country where you live.

Data-protection laws in those countries may differ from those in your jurisdiction.

Where required, we use recognized safeguards for international transfers, such as:

  • Adequacy decisions
  • Standard Contractual Clauses approved by the European Commission
  • The applicable United Kingdom international data-transfer mechanism
  • Contractual and organizational safeguards
  • Another lawful transfer mechanism

You may contact us for additional information about applicable transfer safeguards.

19. Third-Party Websites and Services

The StableWise website may contain links to third-party websites or services.

StableWise does not control the privacy, security, content, or practices of independent third parties.

Information you provide directly to a third party is governed by that party’s privacy policy, not this Privacy Policy.

Review third-party policies before providing information or completing a transaction.

20. Public Content and Reviews

Reviews, comments, photographs, videos, and other content submitted for public display may be visible to other website visitors.

Do not include:

  • Complete addresses
  • Telephone numbers
  • Email addresses
  • Payment information
  • Account credentials
  • Veterinary records
  • Another person’s personal information
  • Other information you do not want made public

We may moderate or remove submitted content in accordance with our Terms of Service.

21. Children’s Privacy

StableWise is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising without the authorization required by applicable law.

If you believe a child has submitted personal information to StableWise, contact us at gtdkoteenoyr44@gmail.com. We will review the request and take appropriate action.

22. Your Privacy Rights

Depending on where you live and which law applies, you may have some or all of the following rights:

Right to Access or Know

You may request information about personal information we maintain, including categories, sources, purposes, recipients, and specific information where required.

Right to Correction

You may request correction of inaccurate personal information.

Right to Deletion

You may request deletion, subject to legal and operational exceptions.

Right to Data Portability

You may request a copy of certain personal information in a portable and reasonably usable format.

Right to Opt Out

You may have the right to opt out of:

  • Sale of personal information
  • Sharing for cross-context behavioral advertising
  • Targeted advertising
  • Certain legally significant profiling

Right to Limit Sensitive Information

You may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent.

Right to Object or Restrict Processing

Residents of certain jurisdictions may object to or request restriction of certain processing.

Right to Appeal

Residents of certain U.S. states may appeal a decision regarding a privacy request.

Right to Non-Discrimination

We will not unlawfully discriminate or retaliate against you for exercising an applicable privacy right.

These rights are not absolute and may be subject to verification, exceptions, and limitations under applicable law.

23. How to Exercise Your Rights

You may submit a privacy request by contacting:

Email: gtdkoteenoyr44@gmail.com

Phone: +1 (936) 260-5549

Use the subject line:

Privacy Rights Request

Please include:

  • Your name
  • Email address associated with your account or order
  • Country and state or province of residence
  • The right you wish to exercise
  • Information reasonably necessary to identify the relevant records

Do not send passwords, complete payment card numbers, or unnecessary sensitive information.

You may submit sale, sharing, and targeted-advertising opt-out requests through our Your Privacy Choices page or available website privacy controls.

24. Verification of Requests

We may verify access, deletion, correction, and portability requests by matching information provided with information already maintained by StableWise.

We will request only information reasonably necessary to:

  • Confirm identity
  • Locate relevant records
  • Prevent unauthorized disclosure or deletion
  • Confirm an authorized agent’s authority

If we cannot reasonably verify a request, we may deny or limit it as permitted by law.

Opt-out requests generally do not require extensive identity verification, although limited information may be needed to identify the browser, device, account, or record to which the request applies.

25. Authorized Agents

Where applicable law permits, you may authorize another person to submit a privacy request on your behalf.

We may request:

  • Written authorization
  • Confirmation of the agent’s identity
  • Direct verification from you
  • Information defining the scope of authority

An agent should use the subject line:

Authorized Agent Privacy Request

26. Responding to Requests

We will acknowledge and respond to privacy requests within the period required by applicable law.

If an extension is permitted and reasonably necessary, we will notify you of the extension and reason.

We may deny or limit a request when permitted by law, including when:

  • Identity cannot reasonably be verified
  • An exception applies
  • The request would adversely affect another person
  • The request is fraudulent, excessive, or abusive
  • Compliance is technically infeasible
  • Retention is required by law
  • Information is required for security, fraud prevention, transactions, or legal claims

When required, we will explain the reason for denial and available appeal rights.

27. Privacy Request Appeals

If applicable law provides an appeal right, you may appeal by emailing:

gtdkoteenoyr44@gmail.com

Use the subject line:

Privacy Request Appeal

Include the original request, our decision, and the reason you are requesting reconsideration.

We will respond within the period required by applicable law and provide information about further complaint options when required.

28. European Economic Area and United Kingdom Rights

If you reside in the European Economic Area or United Kingdom, you may have rights to:

  • Access personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Receive portable data
  • Withdraw consent
  • File a complaint with a data-protection authority

Where we rely on legitimate interests, you may object to processing based on your particular circumstances.

Where we process personal information for direct marketing, you may object at any time.

You may lodge a complaint with the supervisory authority in the country where you live or work or where you believe a violation occurred.

29. California Privacy Information

Subject to legal applicability and exceptions, California residents may have rights to:

  • Know categories and specific pieces of personal information collected
  • Know sources, purposes, and recipients
  • Request deletion
  • Request correction
  • Opt out of sale or sharing
  • Limit certain use or disclosure of sensitive personal information
  • Receive equal treatment when exercising privacy rights
  • Use an authorized agent
  • Submit an opt-out preference through Global Privacy Control

StableWise does not offer a financial incentive program in exchange for personal information unless separately disclosed with the notices and consent required by law.

30. Other U.S. State Privacy Rights

Residents of other U.S. states may have rights concerning:

  • Access
  • Correction
  • Deletion
  • Portability
  • Sale
  • Targeted advertising
  • Profiling
  • Consent for sensitive information
  • Privacy-request appeals

The particular rights and exceptions depend on the law applicable to the consumer and StableWise.

31. Managing Communication Preferences

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

You may also contact gtdkoteenoyr44@gmail.com.

Unsubscribing from marketing does not prevent transactional or service-related communications necessary for orders, accounts, security, returns, refunds, or legal notices.

32. Complaints

If you have concerns about our handling of personal information, contact us so we can investigate.

Email: gtdkoteenoyr44@gmail.com

Use the subject line:

Privacy Complaint

Depending on your location, you may also have the right to complain to a data-protection regulator, attorney general, or another competent authority.

33. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, service providers, legal requirements, or privacy practices.

When we update it, we will revise the “Last Updated” date and provide additional notice when required by applicable law.

Material changes will apply prospectively unless otherwise permitted or required by law.

34. Contact Us

For privacy questions, rights requests, or complaints, contact:

StableWise
Website: https://stablewise.us
Email: gtdkoteenoyr44@gmail.com
Phone: +1 (936) 260-5549

Business Operator:

STOREVIA LIMITED
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong